How Moving Companies can Make all Employees Customer Service Experts
Any profession that has employees dealing with people should require some level of customer service training. Each individual in a company, from entry level to management, is equally important, and therefore should all act with equal levels of professionalism. In order to achieve this golden standard of customer service, there are several resources out there in the form of third-party training services.
Having a third-party company come in to teach a workshop on customer service is arguably the most effective way ensure quality performance. As well-seasoned in the world of customer interactions as you think you may be, there are individuals out there that make this particular topic their entire career. Having someone come in and teach you and your employees the ins and outs of customer relations leaves no room for questions or discrepancies on how to deal with tough situations.
Ideally, you should be aware and actively seeking customer service-oriented employees in the interview process. However, you can teach anyone valuable customer service skills if you have chosen people that are all willing to learn and are easily teach-able.
Before selecting a company to come in and begin a training workshop or give a presentation, be sure their itinerary covers all the topics you are looking for. Different topics you want to be covered include: interactions, professional appearance and attitude, customizing experiences, etiquette, implementing company mission and goals, handling customer complaints, and effective communication.
Reach out to several companies/individuals (easily found online) and see what they are able to offer for you training-wise, and make sure it is clearly aligned with the goals of your organization. Many training programs are able to make changes and variations in their training curriculum to cater to your needs.
Customer loyalty is solely based on the experiences they have with your company and ALL of the individuals they come in contact with. Getting solid referrals, which leads to more business, can only be achieved by your customers having positive interactions with your employees. Having a strong group of well-trained, customer-oriented employees will help your business grow and foster an incredible reputation.